Refund Policy

About our Refund Policy

Not satisfied with your purchase? You have 14 days from the date of receipt to return an item. To do so, please use our return form. In order for your return to be accepted, the item must be unused and in the same condition as when you received it, including the original packaging.

Exception

Certain items, such as discounted products, are not eligible for return. Always check the product details for specific return conditions.

2 – Refunds (if applicable)

Once we receive your return, we will send you a confirmation. If the return is approved, your refund will be processed through the original payment method. Please allow up to 5 business days for processing.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

At Stortion Studio’s, all payments made for studio bookings, recording sessions, mixing/mastering services, or any other services are non-refundable. Once a session is booked and paid for, the time is reserved exclusively for you.

Rescheduling Policy
If you need to reschedule, please notify us at least 48 hours in advance. We will do our best to accommodate a new time, depending on availability. Late cancellations or no-shows will not be credited or refunded.

By booking a session, you agree to this policy.

3 – Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at customerservice@stortion.nl.

4 – Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

5 – Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stortion.nl and send your item to Reggey Koorndijk

Paasheuvelweg 6, 1105 BH Amsterdam

6 – Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

7 – Shipping

To return your product to the Netherlands, you should send your product to:

Paasheuvelweg 6, 1105 BH Amsterdam T (+31)682340562 E info@stortion.nl

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75/€75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Questions?

Feel free to contact us.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

– Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 14 days after delivery